25th June, 2008: Bigelow Tea Listens and Reacts! — Blog comments from loyal supporters help reinstate Fruit and Almond Tea
FAIRFIELD, Conn., June 2008 – As a great case study on how to listen to your customer through your corporate blog and website, Bigelow Tea (www.bigelowtea.com) has reinstated the widely loved Fruit and Almond Tea. After numerous comments came in from the blog and website begging for reconsideration on the decision to remove Fruit and Almond Tea from shelves, the company took note and agreed to offer the tea available only for purchase on their website.
A delicious caffeine-free herbal tea with a fresh, subtle blend of flavors including cinnamon, orange peel, rose hips, hibiscus flowers and roasted chicory root, Fruit and Almond Tea has become a consummate staple in the lives of many Bigelow Tea consumers. Incidentally, the company made the difficult decision to discontinue the flavor because some of the ingredients were hard to get in small quantities.
“Many of our faithful customers were concerned,” said Cindi Bigelow, President of Bigelow Tea. “In a company like Bigelow Tea, our customers are our foundation; we thrive because of their loyalty and it’s important for them to know that they come first.”
After listening to the passionate comments of the Fruit and Almond Tea fans, Cindi Bigelow, in true customer-driven fashion, announced on the Bigelow Tea blog that Fruit and Almond tea can be purchased through the website only.
In addition to the Fruit and Almond Tea, recipes, entertainment ideas, tea varieties and related products can be found on the Bigelow Tea website.
About Bigelow Tea Company
100 % family owned Fairfield, Conn.-based Bigelow Tea pioneered the specialty tea category more than 60 years ago. Bigelow takes pride in its heritage and successful growth from a one-product, entrepreneurial venture into America’s leading specialty tea company. The Bigelow Tea line includes more than 80 varieties of flavored, traditional, green, organic , herbal, decaffeinated teas and iced teas– including America’s number one specialty tea flavor, “Constant Comment®.” Also enjoy the Charleston Tea Plantation located on Wadmalaw Island just south of Charleston, South Carolina which is owned and operated by Bigelow Tea and produces American Classic Tea and products.
Bigelow Tea products are available nationwide and every variety can be found on the company website (www.bigelowtea.com). Tea lovers will also enjoy the company’s blog (www.bigelowteablog.com).
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PRESS CONTACT INFO:
Elizabeth April-Fritz
Bigelow Tea
203-334-1212
eafritz@rcbigelow.com
Valorie Luther
Creative Concepts
203.259.4202
vluther@creative-conceptsllc.com
Posted by LizG at 6:00 am |
3 Comments »
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Thank you so much for reinstating the Fruit and Almond! I ordered 2 cases today. I ordered a case online about 2 years ago, when I could no longer find it in the markets anywhere. I have been sadly using the last of my previous order, keeping the final few tea bags for special occasions, when my co-worker informed me about how to order on your website. I love this tea! It is my favororite by far! Everyone who tries it wants to know how to get it. Now I can share this information.
Thanks,
Dana in Pennsylvania
Comment by Dana Kagan — August 6, 2008 @ 12:24 pm
Thank you so much for reinstating the Fruit and Almond flavor, it’s got to be one of the best teas I’ve ever tasted. I’m hoping it will be available soon on the website as indicated, today is January 5th, 2009 and I checked for it on the site but it doesn’t appear to be there yet. Please don’t discontinue this, there are obviously some very ardent fans out there.
Comment by Jacqui Gibbs — January 5, 2009 @ 9:04 pm
Jacqui, Thanks for your support of Fruit and Almond tea! Please go to the search button on the website. You will find the tea that way because we have it on the website to sell.
Thanks,
Valorie for Bigelow Tea
Comment by Valorie — January 6, 2009 @ 10:55 am