29 Responses to “Fruit and Almond Tea Requests, We Hear you and Thank you!”

1. Karen Duncan writes:
   No. 1 — March 8th, 2008 at 11:36 am

   Thank You, Thank You, Thank You. I ordered a case and had it shipped to me last fall when I heard this flavor was being discontinued and savored each cup, while wondering what flavor could ever replace this one?! Now, I can look forward to enjoying my favorite tea as well as well as knowing I will have the opportunity to introduce new friends to my favorite tea. And isn’t that half the fun of drinking tea…sharing your favorite flavors with your friends new and old.

2. Annette Tupper writes:
   No. 2 — March 19th, 2008 at 12:14 pm

   I have been ordering cases of tea from you since I was given a gift box several years ago. I drink mostly decaffeinated tea for health reasons, but I do occasionally sneak in a caffeinated tea (like vanilla almond mostly because I cannot get it in decaffeinated). One of my favorite daily teas was the decaf cinnamon tea and I am now quite disappointed to see that you no longer have this selection. Is there any chance that there will be a decaf cinnamon tea in the future???

3. Dan Traub writes:
   No. 3 — December 9th, 2008 at 2:16 pm

   A few years ago when my local store stopped stocking the decaf cinnamon tea I started buying it by the case directly from Bigelow. As a previous writer commented I was dissapointed that this flavor was discontinued. Any chance of bringing it back?

4. Valorie writes:
   No. 4 — December 10th, 2008 at 7:38 pm

   You asked about bringing back the Cinnamon Stick Decaffeinated Tea.
   When Bigelow decides to discontinue a particular tea, it is due to the annual sales not being met for an item, which is necessary to continue the manufacturing of a product.

   We understand that these items could be favorites amongst our valued consumers. We will be sure to share your email with our Marketing Department, so that they are aware of your disappointment in discontinuing this tea.

   Again, thank you for your interest.

   Consumer Service

5. Rose Ann Baumgardner writes:
   No. 5 — January 11th, 2009 at 3:13 pm

   I too am very dissapointed that you no longer carry Cinnamon Stick Tea in decaf and wonder if you will bring it back. There are a lot of people I know personally that are still looking for this tea. Some people can’t have caffene but would like to have Black Tea and cinnamon which both have health benefits. Maybe you could sell it on line only?

6. Laura Lanigan writes:
   No. 6 — February 4th, 2009 at 7:59 pm

   If you can’t bring back the Cinnamon Stick Decaf tea to retailers, can you sell it to a private party? Namely me!

   Thanks,

   Laura

7. Tammi writes:
   No. 7 — March 28th, 2009 at 7:24 pm

   I also have hunted for years for a satisfactory replacement for your Sinfully Cinnamon tea. I have found nothing! I’ve resorted to using cinnamon sticks to make my own tea. I would have stocked up if I had known you were discontinuing it.

8. Kim writes:
   No. 8 — May 6th, 2009 at 3:38 pm

   Please, please, please consider bringing back a limited quantity of the sinfully cinnamon tea for online purchase only so that those of us who loved it dearly can purchase a few cases. I’d get 3-5 cases myself. I’m dieting and it really takes the edge off for something sweet and relaxes me. I talked to rep earlier today about suggestions for one of your teas that may be similar. I’m willing to try. If you decide to bring it back, please e-mail me so I can put my order in. I ahve my fingers crossed!

9. Lori writes:
   No. 9 — June 3rd, 2009 at 3:29 am

   Adding my vote for the decaf cinnamon tea to come back. I can only drink decaf, and this was such a wonderful tea. I agree with a previous poster – manufacturing it in smaller quantities and selling it online only might solve your dilemma.

10. boo writes:
    No. 10 — June 5th, 2009 at 1:06 am

    Oh no!! I wish I would have known sooner so I could have stocked up Decaf Cinnamon Stick is my absolute favorite tea. Now what am I to do??? PLEASE sell it again….is there a place from which I can buy leftover stock?

11. Noam writes:
    No. 11 — August 5th, 2009 at 7:39 pm

    I also would appreciate knowing if the decaf cinnamon tea is ever produced again. We miss it.

12. sue berens writes:
    No. 12 — August 28th, 2009 at 1:54 pm

    Can i purchase discontinued Vanilla ALmond or Hazelnut from you directly. I would have purchased many cartons had I known this was going to cancelled. Are there any resources available to obtain these teas?
    Disappointed there was no warning!

13. Valorie writes:
    No. 13 — August 31st, 2009 at 10:06 am

    Sue,

    You asked if you may purchase the Vanilla Almond or Vanilla Hazelnut from us directly. We no longer have any remaining inventory of either tea, and we apologize for any disappointment this may cause you.

    Bigelow Tea Consumer Service

14. michael mccaffrey writes:
    No. 14 — December 24th, 2009 at 11:22 am

    Ialways enjoyed tea growing up as a kid. now a friend turned me on to a flavored tea called “constant comment”,and im hooked.. please tell me where I can buy this tea, the stores around me don’t have,or I can’t find it …I live in staten is. n.y….10305!…also can you send some samples of other flavors I may like…thanks for the great tea experience

15. Elise writes:
    No. 15 — January 4th, 2010 at 4:33 pm

    When I saw that fruit and almond tea was going to be discontinued, I bought 3 cases of it. I still have 10 boxes or so that I’m willing to share. No sense in keeping so much that I can’t drink myself.

16. Kim Boykin writes:
    No. 16 — January 14th, 2010 at 8:37 am

    Is there a tea now made that is similar to my favorite Vanilla Almond? can anyone recommend? thanks I miss it!

17. Carol Watson writes:
    No. 17 — January 14th, 2010 at 1:44 pm

    I have not found a satisfactory substitute for your decaf. Cinnamon Stick tea. I have tried every brand I can find and the flavors just aren’t right. I agree with other bloggers that perhaps you could either mount an advertising campaign and bring it back or just make it available online. None of your other herbal cinnamon teas come close to this flavor and there are many people who are now either not allowed caffeine or simply choose not to use caffeine. Maybe you were just “ahead of your time”. More people than ever are using decaf products. Perhaps you might reconsider bringing back the Cinnamon Stick decaffeinated tea.

18. Valorie writes:
    No. 18 — January 14th, 2010 at 4:29 pm

    Kim,

    We would recommend French Vanilla, Vanilla Carmel or Fruit and Almond which is only available directly from Bigelow.

    Have a great day and thanks for your question!

19. Valorie writes:
    No. 19 — January 14th, 2010 at 4:34 pm

    Carol,

    Thank you so much for your comments and please know that they are carefully reviewed. We completely agree that our current selection of decaffeinated teas is very small. We would like to share with you that you can remove a large portion of the caffeine yourself by following these steps:

    Bring fresh water to a rolling boil
    Pour over tea bag
    Steep for 1 minute, remove tea bag and discard the water
    Pour boiling water over tea bag again, and steep 1-2 minutes.

    This process will remove up to 65% of the caffeine from the tea.

    Thank you again for your comments!

20. B J Kuykendall writes:
    No. 20 — January 15th, 2010 at 8:56 am

    My complaint is not about why you choose to discontinue a given tea flavor (business is business), but rather about HOW you go about it. Twice now, had I known that one of my favorite teas was being discontinued, I would have stocked up on-line (which would have also helped Bigelow liquidate their remaining stock). Instead, I had to deduce what had happened from the fact that my normal grocer had chosen not to stock it any more. I challenge you to find a way to announce your discontinuations in such a way that those who really hate to see that flavor disappear can stock up rather than finally come to realize that they had had their last cup of that flavor when they last ran out weeks ago.

21. Valorie writes:
    No. 21 — January 20th, 2010 at 10:36 am

    B J,

    Thanks so much for your input about discontinued teas. While we have been putting these announcements up on the website, we will soon be making the same announcement on the blog.

    We appreciate your loyalty and your suggestions!

    Valorie for Bigelow Tea

22. B J Kuykendall writes:
    No. 22 — January 21st, 2010 at 11:02 pm

    Valorie,

    If you could be a bit more specific about where on your website you have been placing these announcements, I will definitely bookmark it…for that matter, same goes for the blog.

23. Valorie writes:
    No. 23 — January 22nd, 2010 at 6:48 am

    B J,

    You can find discontinued teas in our FAQs section, http://www.bigelowtea.com/faqs.aspx.

    As for the blog, we haven’t posted discontinued teas yet but will now thanks to your suggestion. It will be a regular blog post when we have that announcement to make.

    Thanks again for your comments,

    Valorie for Bigelow Tea

24. kathleen writes:
    No. 24 — April 8th, 2010 at 11:45 am

    I COULD JUST CRY! Bring back my vanilla almond!! Please!

25. Nina writes:
    No. 25 — April 13th, 2010 at 7:43 am

    Please bring back vanilla almond! I only have 5 teabags left. I am in crisis mode. I have tried others – but none have come close. Thank you

26. Kate writes:
    No. 26 — April 20th, 2010 at 5:31 pm

    I thought my local stores just didn’t have shelf space, but now I see Vanilla Almond is cancelled. Is it definite or is there hope for a seasonal return? Maybe for crunchy fall days…dark winter nights…rainy spring mornings…sunny summer afternoons…anything?

27. Creative Concepts - How to Benefit from Customer Complaints writes:
    No. 27 — May 17th, 2010 at 8:02 am

    [...] After receiving a litany of impassioned comments on the subject, Cindi Bigelow blogged the economic reality of the Fruit & Almond decision and apologized for the inconvenience.  But, having also seen this situation as an opportunity, Cindi realized that Fruit & Almond tea just might be worth saving. [...]

28. Charles writes:
    No. 28 — June 5th, 2010 at 5:50 pm

    Please bring back Vanilla Almond Tea. We are willing to pay a (reasonably) higher price if needed. Thank you.

29. Sherry writes:
    No. 29 — August 13th, 2010 at 12:58 pm

    Please bring back the Vanilla Hazelnut tea. It is the best tea I ever had, and though I like the Vanilla Caramel, it just does not have that rich taste from the hazelnuts that I loved. If it could be produced on a specialty basis and ordered on the web that would be fine with me.