Comments on: Tea Facts for Hot Tea Month http://www.bigelowteablog.com/2007/01/17/tea-facts-for-hot-tea-month/ The official blog of Bigelow Tea Tue, 06 Jan 2009 15:32:39 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Valorie http://www.bigelowteablog.com/2007/01/17/tea-facts-for-hot-tea-month/comment-page-1/#comment-28 Valorie Fri, 19 Jan 2007 16:19:41 +0000 http://www.bigelowteablog.com/?p=54#comment-28 Thank you for visiting Bigelow Tea's blog. We are concerned to hear that our tea bag appeared to have a small piece of foil in it. Please accept our apologies for any inconvenience you may have been caused. Due to the high-speed nature of our tea bag machines, from time to time, tea bags will get caught in the mechanisms. These packaged tea bags are removed from the line and sent for reclaim. The tea to be reclaimed is then separated from its overwrapped pouch by a high-speed shearing process commonly used throughout the tea industry. As selective as this sorting machine is, periodically a small piece of paper or over wrap will remain mixed with the tea. Please rest assured that this will not harm you in anyway. We are constantly seeking ways to minimize processing complications. We appreciate your observations as it helps us with our internal monitoring. If you have any additional questions, please feel free to contact me at, <a href="mailto:kpangrac@rcbigelow.com" rel="nofollow" rel="nofollow">kpangrac@rcbigelow.com</a> Cordially, Kathy Pangrac Consumer Service Supervisor Thank you for visiting Bigelow Tea’s blog. We are concerned to hear that our tea bag appeared to have a small piece of foil in it. Please accept our apologies for any inconvenience you may have been caused.

Due to the high-speed nature of our tea bag machines, from time to time, tea bags will get caught in the mechanisms. These packaged tea bags are removed from the line and sent for reclaim. The tea to be reclaimed is then separated from its overwrapped pouch by a high-speed shearing process commonly used throughout the tea industry. As selective as this sorting machine is, periodically a small piece of paper or over wrap will remain mixed with the tea. Please rest assured that this will not harm you in anyway.

We are constantly seeking ways to minimize processing complications. We appreciate your observations as it helps us with our internal monitoring. If you have any additional questions, please feel free to contact me at, kpangrac@rcbigelow.com

Cordially,

Kathy Pangrac
Consumer Service Supervisor

]]> By: Jeff http://www.bigelowteablog.com/2007/01/17/tea-facts-for-hot-tea-month/comment-page-1/#comment-24 Jeff Thu, 18 Jan 2007 17:50:17 +0000 http://www.bigelowteablog.com/?p=54#comment-24 Hello, I have been a fan of Constant Comment for a long time. Today I made a cup at work and I discovered something bit disturbing. Upon pulling my tea bag out of the cup I notice several small metal shavings in the tea bag. I can't say that I have ever notice anything like this before, but it is quite disturbing. Is it shavings off the grinding equipment? Is it lead!? What should I do? Hello,

I have been a fan of Constant Comment for a long time. Today I made a cup at work and I discovered something bit disturbing. Upon pulling my tea bag out of the cup I notice several small metal shavings in the tea bag. I can’t say that I have ever notice anything like this before, but it is quite disturbing. Is it shavings off the grinding equipment? Is it lead!? What should I do?

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